/* ========================================
   ARQUIVO CSS - FORMULÁRIO OUVIDORIA UNIMED CEARÁ
   Versão: 2.0 | Standalone
   ======================================== */

/* ===== ESTILOS GERAIS ===== */
body {
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
    background: linear-gradient(135deg, var(--ds-background, #f5f7fa) 0%, var(--ds-grey-300, #c3cfe2) 100%);
    color: var(--ds-text, #333);
    margin: 0;
    padding: 10px;
    min-height: 100vh;
    line-height: 1.6;
    overflow-x: hidden;
}

* {
    box-sizing: border-box;
}

/* ===== CONTAINER PRINCIPAL ===== */
.container-ouvidoria {
    max-width: 900px;
    margin: 0 auto;
    background: var(--ouvidoria-surface, #ffffff);
    border-radius: 15px;
    box-shadow: 0 10px 30px rgba(0, 0, 0, 0.1);
    overflow: visible;
    animation: slideUp 0.6s ease-out;
}

@keyframes slideUp {
    from {
        opacity: 0;
        transform: translateY(30px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* ===== CABEÇALHO INSTITUCIONAL (Fase 2A — projeto-base) ===== */
.card-header-custom.ouvidoria-header-institutional {
    background: var(--primary);
    color: var(--ouvidoria-on-primary, #ffffff);
    padding: 1.5rem;
    border-radius: 15px 15px 0 0;
    display: flex;
    align-items: center;
    gap: 1.5rem;
    box-shadow: var(--ds-shadow, 0 2px 8px rgba(0, 0, 0, 0.1));
    position: relative;
    overflow: hidden;
}

.card-header-custom .logo-header {
    flex-shrink: 0;
    max-height: 80px;
    width: auto;
}

.card-header-custom .header-content {
    flex: 1;
    position: relative;
    z-index: 1;
}

.card-header-custom h1 {
    margin: 0 0 0.5rem 0;
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--ouvidoria-on-primary, #ffffff);
}

.card-header-custom p {
    margin: 0;
    font-size: 0.95rem;
    color: rgba(255, 255, 255, 0.92);
    line-height: 1.4;
}

/* ===== LGPD ===== */
.ouvidoria-lgpd-links {
    margin-top: 1.5rem;
    padding-top: 1rem;
    border-top: 1px solid var(--ds-grey-300, #e0e0e0);
    text-align: center;
}

.ouvidoria-lgpd-link {
    color: var(--primary);
    font-size: 0.875rem;
    text-decoration: underline;
    text-underline-offset: 2px;
}

.ouvidoria-lgpd-link:hover,
.ouvidoria-lgpd-link:focus {
    color: var(--secondary);
}

/* ===== HEADER LEGADO (mantido para compatibilidade) ===== */
.header-ouvidoria {
    background: var(--ouvidoria-gradient-primary);
    color: var(--ouvidoria-on-primary, #ffffff);
    padding: 15px;
    text-align: center;
    position: relative;
}

.header-ouvidoria::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: url('data:image/svg+xml,<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><defs><pattern id="grain" width="100" height="100" patternUnits="userSpaceOnUse"><circle cx="25" cy="25" r="1" fill="rgba(255,255,255,0.05)"/><circle cx="75" cy="75" r="1" fill="rgba(255,255,255,0.05)"/><circle cx="50" cy="10" r="0.5" fill="rgba(255,255,255,0.03)"/></pattern></defs><rect width="100" height="100" fill="url(%23grain)"/></svg>');
    opacity: 0.3;
}

.header-ouvidoria h1 {
    margin: 0;
    font-size: 24px;
    font-weight: 300;
    position: relative;
    z-index: 1;
}

.header-ouvidoria p {
    margin: 4px 0 0 0;
    opacity: 0.9;
    font-size: 14px;
    position: relative;
    z-index: 1;
}

/* ===== CONTAINER DO FORMULÁRIO ===== */
.form-container {
    padding: 20px;
}

/* ===== SEÇÃO TIPO DE CLIENTE ===== */
.tipo-cliente-section {
    background: linear-gradient(135deg, var(--ds-info), var(--ds-grey-100));
    border-radius: 12px;
    padding: 15px;
    margin-bottom: 20px;
    border-left: 5px solid var(--primary);
    border: 1px solid var(--ouvidoria-primary-10);
}

.tipo-cliente-section h4 {
    color: var(--primary);
    margin-bottom: 12px;
    font-size: 20px;
    font-weight: 600;
}

.radio-group {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 12px;
}

.radio-item {
    display: flex;
    align-items: center;
    gap: 8px;
    cursor: pointer;
    padding: 12px 14px;
    min-height: 48px;
    border-radius: 10px;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    border: 2px solid transparent;
    background: var(--ouvidoria-surface, #ffffff);
    -webkit-tap-highlight-color: transparent;
}

.radio-item:hover {
    background-color: var(--ouvidoria-primary-05);
    border-color: var(--ouvidoria-primary-20);
}

.radio-item:active {
    background-color: var(--ouvidoria-primary-10);
    transform: translateY(0);
}

.radio-item input[type="radio"] {
    width: 20px;
    height: 20px;
    accent-color: var(--primary);
    cursor: pointer;
}

.radio-item label {
    flex: 1;
    cursor: pointer;
    line-height: 1.35;
}

.radio-item strong {
    color: var(--primary);
    font-size: 16px;
}

.radio-item small {
    color: var(--ds-text-muted);
    font-size: 14px;
}

/* ===== SEÇÕES DO FORMULÁRIO ===== */
.form-section {
    display: none;
    animation: fadeInUp 0.6s ease-out;
}

@keyframes fadeInUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* ===== CAMPO DE CARTÃO ===== */
.campo-cartao {
    display: flex;
    gap: 8px;
    align-items: end;
    flex-wrap: wrap;
}

.campo-cartao > div {
    display: flex;
    flex-direction: column;
    align-items: center;
}

.campo-cartao input {
    text-align: center;
    font-weight: bold;
    font-family: 'Courier New', monospace;
    font-size: 16px;
    min-height: 44px;
}

.campo-cartao-input--unimed {
    width: 80px;
    max-width: 100%;
}

.campo-cartao-input--carteira {
    width: 150px;
    max-width: 100%;
    min-width: 0;
}

.campo-cartao-input--dv {
    width: 60px;
    max-width: 100%;
}

.campo-cartao small {
    margin-top: 3px;
    font-weight: 600;
    color: var(--primary);
}

/* ===== CAMPO UNIMED (NÃO CLIENTES) ===== */
.campo-unimed-solicitacao {
    display: none;
    background: linear-gradient(135deg, color-mix(in srgb, var(--ds-warning) 18%, var(--ouvidoria-surface)), color-mix(in srgb, var(--ds-warning) 32%, var(--ouvidoria-surface)));
    border: 2px solid color-mix(in srgb, var(--ds-warning) 55%, var(--ouvidoria-surface));
    border-radius: 12px;
    padding: 12px;
    margin: 12px 0;
    position: relative;
}

.campo-unimed-solicitacao::before {
    content: '⚠️';
    position: absolute;
    top: -10px;
    left: 20px;
    background: color-mix(in srgb, var(--ds-warning) 18%, var(--ouvidoria-surface));
    padding: 5px 10px;
    border-radius: 20px;
    font-size: 18px;
}

.campo-unimed-solicitacao.show {
    display: block;
    animation: slideDown 0.4s cubic-bezier(0.4, 0, 0.2, 1);
}

@keyframes slideDown {
    from {
        max-height: 0;
        opacity: 0;
        padding-top: 0;
        padding-bottom: 0;
    }
    to {
        max-height: 200px;
        opacity: 1;
        padding-top: 20px;
        padding-bottom: 20px;
    }
}

/* ===== LABELS DO FORMULÁRIO ===== */
.form-label {
    font-weight: 600;
    color: var(--ds-text);
    margin-bottom: 5px;
    font-size: 15px;
}

.form-label.required::after {
    content: " *";
    color: var(--danger);
    font-weight: bold;
    font-size: 16px;
}

/* ===== CONTROLES DO FORMULÁRIO ===== */
.form-control,
.form-select {
    border: 2px solid var(--ouvidoria-border-input);
    border-radius: 8px;
    padding: 10px 12px;
    font-size: 16px;
    min-height: 44px;
    transition: all 0.3s ease;
    max-width: 100%;
}

.form-control:focus,
.form-select:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 0.25rem var(--ouvidoria-primary-15);
    outline: none;
}

.form-control:disabled,
.form-control[readonly] {
    background-color: var(--ouvidoria-surface-muted);
    opacity: 0.8;
    cursor: not-allowed;
}

/* ===== BOTÕES ===== */
.btn {
    border-radius: 8px;
    padding: 10px 16px;
    min-height: 44px;
    font-weight: 600;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    text-decoration: none;
    display: inline-block;
    text-align: center;
    cursor: pointer;
    touch-action: manipulation;
    -webkit-tap-highlight-color: transparent;
}

.btn-primary {
    background: var(--ouvidoria-gradient-primary);
    border: none;
    color: var(--ouvidoria-on-primary, #ffffff);
    padding: 10px 25px;
    font-size: 16px;
    border-radius: 25px;
    box-shadow: 0 4px 15px var(--ouvidoria-primary-30);
}

.btn-primary:hover {
    box-shadow: 0 6px 20px var(--ouvidoria-primary-40);
    background: var(--ouvidoria-gradient-primary-hover);
}

.btn-primary:active {
    transform: translateY(-1px);
}

@media (hover: hover) and (pointer: fine) {
    .btn-primary:hover {
        transform: translateY(-3px);
    }

    .btn-adicionar-anexo:hover {
        transform: translateY(-3px);
    }

    .btn-outline-danger:hover {
        transform: translateY(-1px);
    }

    .radio-item:hover {
        transform: translateY(-2px);
    }
}

@media (hover: none), (pointer: coarse) {
    .btn-primary:hover,
    .btn-adicionar-anexo:hover,
    .btn-outline-danger:hover,
    .radio-item:hover {
        transform: none;
    }
}

.btn-outline-danger {
    border: 2px solid var(--danger);
    color: var(--danger);
    background: transparent;
}

.btn-outline-danger:hover {
    background: var(--danger);
    color: var(--ouvidoria-on-primary, #ffffff);
}

/* ===== SISTEMA DE ANEXOS ===== */
.anexo-item {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 10px;
    padding: 10px;
    background: linear-gradient(135deg, var(--ouvidoria-surface-muted), var(--ouvidoria-border-input));
    border-radius: 10px;
    border: 1px solid var(--ouvidoria-border-muted);
}

.btn-adicionar-anexo {
    background: linear-gradient(135deg, var(--ouvidoria-primary-05), var(--ouvidoria-primary-10));
    border: 3px dashed var(--primary);
    color: var(--primary);
    padding: 14px 24px;
    min-height: 48px;
    border-radius: 15px;
    cursor: pointer;
    font-weight: 700;
    font-size: 16px;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    box-shadow: 0 4px 15px var(--ouvidoria-primary-15);
    touch-action: manipulation;
    max-width: 100%;
}

.btn-adicionar-anexo:hover {
    background: var(--ouvidoria-gradient-primary);
    color: var(--ouvidoria-on-primary, #ffffff);
    border-style: solid;
    border-color: var(--primary);
    box-shadow: 0 8px 25px var(--ouvidoria-primary-30);
}

.btn-adicionar-anexo:active {
    transform: translateY(-1px);
}

/* ===== ALERTAS ===== */
.alert {
    border-radius: 10px;
    border: none;
    padding: 10px 15px;
    margin-bottom: 10px;
    font-weight: 500;
}

.alert-success {
    background: linear-gradient(135deg, color-mix(in srgb, var(--success) 22%, var(--ouvidoria-surface)), color-mix(in srgb, var(--success) 32%, var(--ouvidoria-surface)));
    color: color-mix(in srgb, var(--success) 65%, var(--ds-text));
    border-left: 5px solid var(--success);
}

.alert-danger {
    background: linear-gradient(135deg, color-mix(in srgb, var(--danger) 18%, var(--ouvidoria-surface)), color-mix(in srgb, var(--danger) 28%, var(--ouvidoria-surface)));
    color: color-mix(in srgb, var(--danger) 70%, var(--ds-text));
    border-left: 5px solid var(--danger);
}

.alert-warning {
    background: linear-gradient(135deg, color-mix(in srgb, var(--ds-warning) 20%, var(--ouvidoria-surface)), color-mix(in srgb, var(--ds-warning) 35%, var(--ouvidoria-surface)));
    color: color-mix(in srgb, var(--ds-warning) 75%, var(--ds-text));
    border-left: 5px solid var(--ds-warning);
}

/* ===== LOADING OVERLAY ===== */
.loading-overlay {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.8);
    z-index: 10000;
    align-items: center;
    justify-content: center;
    backdrop-filter: blur(5px);
    padding: max(16px, env(safe-area-inset-top)) max(16px, env(safe-area-inset-right)) max(16px, env(safe-area-inset-bottom)) max(16px, env(safe-area-inset-left));
}

.loading-content {
    background: var(--ouvidoria-surface, #ffffff);
    padding: 40px;
    border-radius: 15px;
    text-align: center;
    max-width: 350px;
    box-shadow: 0 20px 40px rgba(0, 0, 0, 0.3);
}

.spinner {
    width: 50px;
    height: 50px;
    border: 5px solid var(--ds-grey-100);
    border-top: 5px solid var(--primary);
    border-radius: 50%;
    animation: spin 1s linear infinite;
    margin: 0 auto 20px;
}

@keyframes spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

/* ===== CARDS ===== */
.card {
    border: 1px solid var(--ouvidoria-primary-10);
    border-radius: 12px;
    overflow: hidden;
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.05);
}

.card-header {
    border-radius: 12px 12px 0 0;
    padding: 12px;
    border-bottom: 1px solid var(--ouvidoria-primary-10);
}

.card-body {
    padding: 15px;
}

.card.border-success .card-header.bg-success {
    background: var(--ouvidoria-gradient-primary) !important;
    color: var(--ouvidoria-on-primary, #ffffff) !important;
    border-bottom-color: var(--ouvidoria-primary-20) !important;
}

.card.border-success .card-header.bg-success h5 {
    color: inherit;
}

#request-result {
    overflow-wrap: anywhere;
    word-break: break-word;
}

#request-result .alert {
    text-align: left;
}

#request-result button {
    max-width: 100%;
    white-space: normal;
    line-height: 1.4;
}

.border-success {
    border-color: var(--primary) !important;
}

.bg-success {
    background: var(--ouvidoria-gradient-primary) !important;
}

/* ===== VALIDAÇÃO DE CAMPOS ===== */
.form-control.is-invalid {
    border-color: var(--danger);
    box-shadow: 0 0 0 0.25rem var(--ouvidoria-danger-15);
}

.form-control.is-valid {
    border-color: var(--primary);
    box-shadow: 0 0 0 0.25rem var(--ouvidoria-primary-15);
}

/* ===== BOOTSTRAP CUSTOMIZATIONS ===== */
.col-sm-6,
.col-lg-4,
.col-lg-8 {
    margin-bottom: 12px;
}

.col-sm-6:last-child {
    margin-bottom: 0;
}

@media (max-width: 576px) {
    .col-sm-6 {
        margin-bottom: 12px;
    }
}

/* Espaçamento de linhas */
.row.mb-3 {
    margin-bottom: 16px;
}

.row.mb-3:last-child {
    margin-bottom: 0;
}

/* Seções do formulário */
.form-section > div:not(:last-child) {
    margin-bottom: 20px;
}

/* Labels com espaçamento apropriado */
.form-label {
    font-weight: 600;
    color: var(--ds-text);
    margin-bottom: 5px;
    font-size: 15px;
    display: block;
}

/* ===== CONTATOS (DDD + número) ===== */
.contact-group {
    display: flex;
    flex-wrap: nowrap;
    gap: 8px;
    width: 100%;
}

.contact-group .form-control {
    border-radius: 8px !important;
    min-width: 0;
}

.phone-ddd {
    flex: 0 0 72px;
    max-width: 72px;
}

.contact-group .form-control:first-child {
    max-width: 72px;
}

/* ===== TEXTAREA ===== */
textarea.form-control {
    resize: vertical;
    min-height: 120px;
    font-family: inherit;
}

/* ===== CONTADOR DE CARACTERES ===== */
.form-text {
    font-size: 0.875em;
    margin-top: 0.25rem;
    font-weight: 500;
}

.text-warning {
    color: var(--ds-warning) !important;
}

.text-danger {
    color: var(--danger) !important;
}

.text-muted {
    color: var(--ds-text-muted) !important;
}

/* ===== ESPAÇAMENTO ENTRE COLUNAS ===== */
.row {
    margin-left: -8px;
    margin-right: -8px;
}

.row > [class*="col-"] {
    padding-left: 8px;
    padding-right: 8px;
}

/* ===== RESPONSIVIDADE ===== */
@media (max-width: 768px) {
    body {
        padding: 10px;
    }
    
    .form-container {
        padding: 16px;
    }

    .card-header-custom.ouvidoria-header-institutional {
        flex-direction: column;
        text-align: center;
        gap: 1rem;
        padding: 1.25rem 1rem;
    }

    .card-header-custom h1 {
        font-size: 1.35rem;
        line-height: 1.3;
    }

    .card-header-custom .logo-header {
        max-height: 56px;
    }
    
    .header-ouvidoria h1 {
        font-size: 20px;
    }
    
    .header-ouvidoria p {
        font-size: 13px;
    }

    .tipo-cliente-section {
        padding: 14px;
    }

    .tipo-cliente-section h4 {
        font-size: 1.125rem;
        line-height: 1.35;
    }
    
    .radio-group {
        grid-template-columns: 1fr;
        gap: 10px;
    }
    
    .campo-cartao {
        display: grid;
        grid-template-columns: minmax(64px, 22%) minmax(0, 1fr) minmax(52px, 18%);
        gap: 8px;
        align-items: end;
    }
    
    .campo-cartao > div {
        align-items: stretch;
        min-width: 0;
        width: 100%;
    }
    
    .campo-cartao-input--unimed,
    .campo-cartao-input--carteira,
    .campo-cartao-input--dv {
        width: 100%;
    }
    
    .anexo-item {
        flex-direction: column;
        align-items: stretch;
        gap: 10px;
    }

    .anexo-item input[type="file"] {
        width: 100%;
        max-width: 100%;
        font-size: 14px;
    }

    .anexo-item .btn {
        width: 100%;
    }
    
    .btn-primary,
    #btn-enviar {
        width: 100%;
        max-width: 100%;
    }

    .btn-adicionar-anexo {
        width: 100%;
    }
    
    .row {
        margin-right: -6px;
        margin-left: -6px;
    }
    
    [class*="col-"] {
        padding-right: 6px;
        padding-left: 6px;
    }

    .contact-group {
        flex-direction: row;
    }

    .loading-content {
        width: calc(100% - 32px);
        max-width: 360px;
        padding: 28px 20px;
    }
}

@media (max-width: 576px) {
    .container-ouvidoria {
        margin: 0;
        border-radius: 0;
        min-height: 100vh;
        max-width: 100%;
        box-shadow: none;
    }
    
    body {
        padding: 0;
    }

    .card-header-custom.ouvidoria-header-institutional {
        border-radius: 0;
        padding: 1rem 0.875rem;
    }
    
    .header-ouvidoria {
        border-radius: 0;
        padding: 12px;
    }
    
    .header-ouvidoria h1 {
        font-size: 18px;
    }
    
    .form-container {
        padding: 14px 12px 20px;
    }
    
    .row {
        margin-right: 0;
        margin-left: 0;
    }
    
    [class*="col-"] {
        padding-right: 0;
        padding-left: 0;
    }
    
    .contact-group {
        flex-direction: column;
        gap: 10px;
    }
    
    .contact-group .form-control,
    .phone-ddd,
    .contact-group .form-control:first-child {
        max-width: 100%;
        flex: 1 1 auto;
        width: 100%;
    }
    
    .mb-3 {
        margin-bottom: 14px !important;
    }

    .tipo-cliente-section {
        border-radius: 8px;
    }

    #secao-botao-enviar {
        position: sticky;
        bottom: 0;
        z-index: 5;
        padding: 12px 0 calc(12px + env(safe-area-inset-bottom));
        margin: 0 -12px;
        padding-left: 12px;
        padding-right: 12px;
        background: linear-gradient(to top, var(--ouvidoria-surface, #ffffff) 75%, transparent);
    }

    #btn-enviar {
        width: 100%;
        padding: 14px 20px;
        font-size: 1rem;
    }

    .ouvidoria-lgpd-links {
        padding-bottom: env(safe-area-inset-bottom);
    }
}

/* ===== ACESSIBILIDADE ===== */
@media (prefers-reduced-motion: reduce) {
    * {
        animation-duration: 0.01ms !important;
        animation-iteration-count: 1 !important;
        transition-duration: 0.01ms !important;
    }
}

/* ===== DARK MODE (OPCIONAL) ===== */
/* @media (prefers-color-scheme: dark) {
    body {
        background: linear-gradient(135deg, #2c3e50 0%, #34495e 100%);
        color: #ecf0f1;
    }
    
    .container-ouvidoria {
        background: #34495e;
        color: #ecf0f1;
    }
    
    .form-control,
    .form-select {
        background-color: #2c3e50;
        border-color: #4a5568;
        color: #ecf0f1;
    }
    
    .form-control:focus,
    .form-select:focus {
        background-color: #2c3e50;
        border-color: var(--primary);
    }
} */

/* ===== PRINT STYLES ===== */
@media print {
    .loading-overlay,
    .btn,
    .anexo-item button {
        display: none !important;
    }
    
    .container-ouvidoria {
        box-shadow: none;
        border: 1px solid #ccc;
    }
    
    .header-ouvidoria {
        background: var(--primary) !important;
        color: var(--ouvidoria-on-primary, #ffffff) !important;
    }
}